Worst Customer Service

ACSI (whoever they are???) recently released their annual survey of customer satisfaction rankings for the retailing industry.

The full report is available on their website at:  http://www.theacsi.org/

For 2013, in summary:

The 10 worst customer satisfaction rankings --

10- Winn Dixie (grocery/pharmacy)

9- Supervalu (grocery)

8- Gap (clothing)

7- Best Buy (electronics)

6- Safeway (grocery)

5- Macy's (clothing)

4- Walgreens (health/pharmacy)

3- CVS (health/pharmacy)

2- Rite Aid (health/pharmacy)

1- Wal-Mart

Wal-Mart, the king of retailers, sucks at customer service.  No shocker there!  They were in last place in 2012 too.

Who was ranked #1 in the various categories?

Department/Discount: Nordstrom

Specialty Retail: Costco

Supermarkets: Publix

Internet Retail: Amazon

Internet Brokerage: Charles Schwab

Health and Personal Care: "all others" (basically anyone except the big 3, who were all in the bottom 10 overall)

Interesting facts:

- Target had one of the biggest drops in customer satisfaction, likely caused by the data breach

- Dollar General was #4 in the Department and Discount Stores category (beating Target.... ouch, that has to hurt!)

- the biggest gains in customer satisfaction were posted by Netflix and OfficeMax

Good stuff!

I could keep on going, but I'll stop.

No need to thank me.

Out for now.....

Matt